Voice agent or chatbot: what does your school need?
Short answer: a chatbot on your website or WhatsApp replies to people who write to you; a voice agent calls your leads and turns interest into a conversation and an appointment. If your problem is that leads aren't contacted in time, you need a voice agent. If it's that you don't answer people's questions, a chatbot. Most schools need both, sharing the same context. ReshapeOS offers voice, WhatsApp and web chat agents specialized in education.
What each one solves
| Channel | Best for | Limitation |
|---|---|---|
| Voice agent | Contacting new leads instantly, qualifying and booking | Not everyone picks up |
| Follow-up, sending information and reminders | Needs an approved template to message first | |
| Web chat | Answering questions from people on your website | Only works while the visitor is on the page |
What to choose, based on your problem
- "It takes us hours to call leads": a voice agent.
- "They don't pick up the phone": voice plus WhatsApp.
- "People ask on the website and leave": web chat.
- "Interviews don't happen": WhatsApp reminders.
Why combine them
The same lead might ask on your website, get a call and confirm the appointment on WhatsApp. If each channel is a different tool, the lead repeats their story and your team can't see the full picture. With one agent across every channel, the conversation picks up where it left off.
Frequently asked questions
Can a chatbot make phone calls?
A classic chatbot can't. An AI agent platform like Reshape uses the same agent to call, message on WhatsApp and handle web chat.
Which channel converts best in education?
Calls are usually the fastest way to get an interview, and WhatsApp recovers the most people who don't pick up. That's why they work best together.
Where should I start?
With the channel where you lose the most leads today. For most schools, that's calling new leads in time.
Try an agent