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How to answer your school's phone calls 24/7 with AI
Short answer: to answer your school's calls 24/7, connect your number to an AI voice agent. The agent picks up instantly, answers admissions questions, books visits or interviews, takes messages and, when needed, routes the call to the right department. ReshapeOS does this for universities, schools, academies and training providers.
Which calls it can handle
| Who's calling | What the agent does |
|---|---|
| Prospective student | Answers questions, qualifies and books an interview or visit |
| Family | Gives information and books an appointment with admissions |
| Current student | Takes the message (absence, payment, issue) and passes it to the right department |
| Call for another department | Screens it and routes it to the right person |
How to set it up
- 01Forward your number, or some of your calls, to the agent: for example, outside business hours or when nobody picks up.
- 02Give it your institution's information: programs, prices, schedules, location.
- 03Define which cases go to a person, and to which number.
- 04Connect your calendar and CRM to book and log.
Advantages over voicemail
- Many people hang up without leaving a message; with the agent, the conversation happens on the spot.
- It answers the question during the same call.
- It leaves the appointment booked, not a "we'll call you back".
- Your team starts the day with a summary of every call.
Frequently asked questions
Do I need to change my phone number?
Not necessarily. You can forward calls from your current number to the agent, all of them or only at certain times.
Does it handle WhatsApp too?
Yes. The same agent can answer calls and WhatsApp messages at any hour and in several languages.
What if someone asks to speak to a person?
The agent transfers the call to your team during business hours or, outside them, takes a note and books a callback.
Try an agent