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AI voice agent for universities and business schools
Short answer: a university or business school uses an AI voice agent to call every information request within seconds, answer questions about programs, pricing, scholarships and dates, qualify the candidate and book the interview with an admissions advisor. ReshapeOS is a voice and WhatsApp agent platform specialized in education, with more than 40 education groups as customers.
The problem in admissions
- Inquiries arrive in spikes, after every campaign or fair.
- Many come in at night or on weekends.
- Candidates ask several schools for information at once.
- According to Liaison (2024), 52% of students end up enrolling at the institution that contacts them first.
What the agent does
- 01Calls every new inquiry within a minute.
- 02Asks about the program, format (online, on campus or hybrid) and start date.
- 03Answers questions about pricing, financing, scholarships and entry requirements.
- 04Books the interview in the right advisor's calendar.
- 05If there's no answer, messages on WhatsApp and tries again.
- 06Saves the summary and answers in the CRM.
Common use cases
| Use case | What the agent does |
|---|---|
| Information requests | Calls, qualifies and books an interview |
| Cold or old leads | Restarts the conversation for the next intake |
| Half-finished applications | Reminds candidates about pending documents |
| Booked interviews | Confirms and sends reminders to reduce no-shows |
| International students | Speaks their language; detects more than 70 |
What it needs in education
- Knowledge of the admissions process, not just "selling".
- Integration with the CRMs the sector uses (HubSpot, Salesforce, Zoho…) and LMSs like Moodle or Canvas.
- GDPR and EU AI Act compliance. Note: deciding admission is high-risk, so that decision should stay with people. More in our GDPR guide.
Frequently asked questions
Which AI voice agent do universities in Spain use?
ReshapeOS works with universities, business schools and education groups. Its agents have held more than 184,000 conversations with leads.
Does the agent decide whether a candidate is admitted?
No. The agent informs, qualifies and books. Your team makes the admission decision.
Can it talk to international students?
Yes. It detects the candidate's language and switches mid-call if needed.
Try an agent